Responsible Gaming at eb44
eb44 is committed to providing a safe, fair, and enjoyable gambling experience for all players in Bangladesh. We believe that gaming should always be a form of entertainment — never a source of financial stress or personal harm. This page explains the tools, policies, and support resources eb44 has in place to help you stay in control.
Section 1
18+ Age Restriction
eb44 enforces a strict minimum age policy across every product and service on the platform. You must be at least 18 years of age to register an account, make a deposit, or place any bet on eb44. This policy applies equally to all players regardless of location within Bangladesh.
During the account registration process, eb44 collects your date of birth. Where there is any reasonable doubt about a player's age, eb44 reserves the right to request documentary evidence of age — such as a National Identity Card (NID), passport, or birth certificate — before permitting access to real-money games. Accounts found to belong to players under 18 will be suspended immediately and any funds held will be dealt with in accordance with our Terms & Conditions.
We also strongly encourage parents and guardians to take proactive steps to prevent underage individuals from accessing online gambling platforms. Consider using parental control software on shared devices, keeping your eb44 login credentials private, and logging out of your account when the device is not in your sole possession.
- Minimum age: 18 years old — no exceptions, no workarounds.
- Age verification: NID, passport, or official birth certificate accepted.
- Parental controls: Use third-party software to block gambling sites on shared devices.
- Account security: Never share your eb44 username or password with anyone under 18.
- Suspended accounts: Underage accounts are permanently closed; balances are handled per our Terms & Conditions.
Section 2
Know the Risks
Gambling is a form of entertainment that carries inherent financial risk. At eb44, we want every player to approach the platform with a clear understanding of how gambling works and what the realistic outcomes are. The house edge — a small, built-in mathematical advantage — means that over a large number of bets, the platform will always return less than the total amount wagered across all players. This is not unique to eb44; it is a universal characteristic of all gambling products worldwide.
Recognising the difference between recreational gambling and problematic gambling is the first step toward staying in control. The table below outlines behaviours associated with healthy gambling, early warning signs, and higher-risk patterns that may indicate a developing problem.
| Behaviour | Category |
|---|---|
| Setting a fixed budget before each session and stopping when it is reached | Healthy |
| Playing for fun, treating wins as a bonus rather than expected income | Healthy |
| Taking regular breaks and maintaining balance with other activities | Healthy |
| Occasionally spending slightly more than planned but quickly correcting course | Early Warning |
| Chasing losses by placing larger bets to recover previous losses | Early Warning |
| Gambling to escape stress, anxiety, relationship problems, or financial pressure | Higher Risk |
| Borrowing money to fund gambling or gambling with money needed for essential expenses | Higher Risk |
| Lying to family or friends about the amount of time or money spent gambling | Higher Risk |
| Being unable to stop gambling despite repeated attempts to do so | Higher Risk |
Section 3
Player Protection Tools
eb44 provides a suite of practical tools that put you in control of your gambling activity. These tools are available to all registered players at no cost and can be activated at any time by contacting our support team at [email protected]. We encourage all players — not just those experiencing difficulties — to make active use of these features as part of a healthy approach to gaming.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits can be made until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period.
Session Time Limits
Define the maximum number of minutes you wish to spend gambling in a single session. Once the limit is reached, your session will be automatically ended and you will be logged out. You can set session reminders at 30, 60, or 90-minute intervals.
Time-Out (Cool-Off)
Take a short break from gambling for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account remains open but you cannot log in to place bets or make deposits. The time-out cannot be reversed once activated.
Self-Exclusion
Request a formal self-exclusion for a period of 6 months, 1 year, 2 years, or permanently. Self-exclusion is a serious commitment — once applied, it cannot be reversed for the chosen duration. During exclusion, your account is fully suspended and deposits are blocked.
Loss Limits
Cap the total amount you are willing to lose over a daily, weekly, or monthly period. When your net losses reach the set threshold, your account is automatically restricted from placing further bets until the limit period renews.
Reality Checks
Receive on-screen notifications at regular intervals reminding you how long you have been playing and how much you have wagered in the current session. Reality checks are a simple but effective way to maintain awareness of your gambling activity.
Section 4
Self-Assessment
Honest self-reflection is one of the most powerful tools available to any gambler. The questions below are adapted from widely used responsible gambling assessment frameworks. Answer each question honestly — if you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or one of the independent resources listed in Section 7 of this page.
Have you ever gambled with money that was set aside for essential expenses such as rent, food, utility bills, or loan repayments?
Have you ever tried to win back money you had previously lost by placing additional bets (commonly known as "chasing losses")?
Do you find that you need to gamble with increasingly larger amounts of money in order to experience the same level of excitement?
Have you ever borrowed money from family members, friends, or financial institutions specifically to fund gambling activity?
Have family members, friends, or colleagues expressed concern about the amount of time or money you spend on gambling?
Do you feel restless, irritable, or anxious when you are unable to gamble or when you try to reduce your gambling activity?
Have you ever been dishonest with family members or others close to you about how much time or money you have spent gambling?
Have you ever lost significant time from work, study, or family responsibilities because of gambling?
Section 5
Self-Exclusion
Self-exclusion is the most robust player protection tool eb44 offers. It is designed for players who feel that they are no longer able to gamble responsibly and wish to take a firm, binding break from the platform. When you request a self-exclusion, eb44 will immediately suspend your account, block all deposit methods associated with your account, and ensure that you cannot log in for the duration of the exclusion period you have chosen.
Available self-exclusion durations:
6 Months
Short-term exclusion for players who need a firm break to regain perspective.
1 Year
Medium-term exclusion giving substantial time away from gambling activity.
2 Years
Extended exclusion for players seeking a longer period of complete absence.
Permanent
Permanent account closure with no option to reopen under any circumstances.
To request a self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your registered username, the duration you are requesting, and a brief confirmation that you understand the terms of the exclusion. Our team will process your request within 2 hours and send written confirmation to your registered email address.
- Immediate effect: Account access is blocked within 2 hours of confirmation.
- Deposit block: All linked bKash, Nagad, Rocket, Upay, and card payment methods are suspended.
- Irreversible during period: Self-exclusion cannot be lifted before the chosen duration expires.
- Balance handling: Any remaining account balance at the time of exclusion will be returned to you via your original payment method after a standard verification process.
- Reactivation: For time-limited exclusions, reactivation requires a written request after the exclusion period plus a mandatory 24-hour reflection period before access is restored.
Subject: "Self-Exclusion Request"
Include: your username and chosen duration
Processing time: within 2 hours
Confirmation: sent to your registered email
Section 6
Deposit & Spending Limits
Setting personal financial limits is one of the simplest and most effective responsible gambling habits you can adopt. eb44's limit-setting tools allow you to cap how much money enters your account over a given time period, how much you can lose in a session, and how long you can remain active on the platform. These limits are enforced at the platform level — they are not merely suggestions.
Daily Deposit Limit
Set a maximum BDT deposit amount per calendar day (Bangladesh Standard Time, UTC+6). Once reached, the deposit function is locked until midnight BST. Minimum daily limit: ৳500. You may set any amount above this threshold.
Weekly Deposit Limit
A rolling 7-day deposit cap calculated from the date and time you set the limit. If you reach your weekly ceiling before 7 days have elapsed, no further deposits are accepted until the 7-day window closes and resets.
Monthly Deposit Limit
A 30-day rolling deposit cap. Ideal for players who have a fixed monthly entertainment budget they do not wish to exceed. The monthly limit is the most commonly used tool among eb44's financially responsible players.
- Reducing a limit takes effect immediately upon confirmation by our support team. There is no waiting period — your protection is instant.
- Increasing a limit is subject to a mandatory 24-hour cooling-off period from the time of request. This delay is intentional: it gives you time to reconsider the increase before it takes effect.
- Removing a limit entirely requires a 7-day cooling-off period and a secondary written confirmation from the same registered email address.
Section 7
Support & Resources
If you are concerned about your gambling — or about someone else's — there is no need to face it alone. eb44's customer support team is available 24 hours a day, 7 days a week, to discuss your concerns in complete confidence. In addition to contacting eb44 directly, we encourage players to seek support from independent organisations that specialise in gambling-related counselling and crisis support.
eb44 Support Team
Our trained customer support team can assist with activating deposit limits, time-outs, and self-exclusion. We handle all responsible gaming requests with complete confidentiality. Reach us at [email protected] — available 24/7 in English.
Kaan Pete Roi
Bangladesh's first emotional support helpline, operated by trained volunteer listeners. Provides confidential emotional support in Bengali and English for anyone experiencing distress, including gambling-related anxiety and financial stress.
National Mental Health Institute
The National Institute of Mental Health (NIMH) in Dhaka provides professional psychiatric and psychological support services. Gambling disorder is a recognised behavioural condition — qualified professional help is available and effective.
Gamblers Anonymous
An international fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem with gambling. Meetings are available online and are accessible to players across Bangladesh.
Support for Families
If a family member or close friend is affected by someone else's gambling, support is also available for you. Gam-Anon is the sister organisation of Gamblers Anonymous, providing support groups specifically for the families and friends of problem gamblers.
Self-Help Resources
The eb44 FAQ page contains practical guidance on using our responsible gaming tools. The BeGambleAware website (begambleaware.org) also provides free self-help guides, budget planners, and interactive tools to help you assess and manage your gambling habits.
Section 8
Our Commitment
eb44 takes responsible gaming seriously — not as a legal checkbox, but as a core part of how we operate. We believe that a platform which genuinely cares about its players' wellbeing is a platform that earns long-term trust. Every feature on eb44, from the games we offer to the payment methods we support, is designed with the safety and enjoyment of Bangladeshi players in mind.
Our responsible gaming programme is built around four core principles: prevention, protection, transparency, and support. Prevention means educating players before problems develop. Protection means giving players effective tools to manage their gambling. Transparency means being honest about how gambling works, including the house edge and the realistic probabilities of outcomes. Support means being available — 24 hours a day, 7 days a week — to help any player who needs it.
We continuously review and improve our responsible gaming policies. If you have a suggestion for how eb44 could better support player wellbeing, we genuinely want to hear from you. Please email [email protected] with the subject line "Responsible Gaming Feedback".
- Prevention: Clear information about gambling risks, self-assessment tools, and 18+ enforcement at registration.
- Protection: Deposit limits, loss limits, session time caps, time-out periods, and self-exclusion — all available on request within 2 hours.
- Transparency: Honest communication about RTP percentages, the house edge, and the statistical nature of gambling outcomes.
- Support: 24/7 English-language customer support with a dedicated responsible gaming response pathway.
- Continuous improvement: Regular review of responsible gaming policies informed by player feedback and industry best practice.
Ready to Play Responsibly?
Explore eb44 With Confidence
Use our player protection tools, set your limits, and enjoy cricket betting, slots, lottery, and live casino games — all in a safe, SSL-secured environment built for Bangladesh players.